FAQs

PRODUCTS & INGREDIENTS FAQS


  • Are your products vegan? 
  • YES! Alit Cosmetics is crafted only with pure, toxin-free & natural ingredients for our products. We pride ourself being vegan-friendly, ethical & eco-friendly as possible.

    Our skincare range is 100% free of any animal-related ingredients, and with our makeup range, it is 97% vegan friendly and 100% vegetarian, as only three products have beeswax in them, the Organic Shea & Coconut butter, the Base Camp & the mascara, all the others are as vegan as a vegan can be :)


  • Are Alit products tested on animals?
  • Off course not! (and we totally disgusted to think that so many cosmetics companies still do…) We are a natural cosmetics brand that prides itself as being Toxin-Free, Australian Made & cruelty-free which mean we do not test on animals and we do not work with any manufacturers that do animal testing.


  • I like good coverage, would I be able to get it with natural foundations?

  • Yes, of course, you can! Our Flawless Powder mineral foundations have only minimal ingredients which give you super concentrate pigment  (same like all our other loose powders) so you you will need less product for better coverage, just without blocking your pores with the nasties and heavy ingredients that in commercial foundations.

    Its only matter of the products you use, the brush you apply and the technic use using. 

    It’s in your hands, you can get the lightest to the heaviest coverage with the exact same product.

    To learn more read our blog or go to the Flawless Foundation page.


  • What ingredients are in your SPF products? 
  • We have put only the best natural minerals in your foundation, which includes Titanium & Zinc Oxide that provides chemical-free sun protection with every use.


    At Alit Cosmetics we will never use fillers like Talc or Bismuth Oxychloride, no petrochemicals, synthetic substances or mineral oils and our mineral are 100% safe as they are non-nanoparticles.


  • I have dry skin, powders don’t sit well on my skin- What should I use instead?
  • Our Flawless Mineral powder foundation;) 

    We know what you mean but the trick is to wear the foundation on top of the Super Drop Complex while it’s still oily on your skin, like this you transform your loose powder into ‘freshly made’ liquid foundation while getting all the amazing benefits of both products.

    Another great way to get good coverage with a dewy finish is to use the BBe You Cream (by itself or on top of the Super Drop  Youth Protect day cream) and finishing with a quick buff of the flawless Powder on top as a setting powder.


    Remember, not all powders are made the same and most of the ones out there, full of fillers and chemicals that your skin just not agree with. The right ingredients together with the right technic you can achieve any look you would like.


    You can read more about how to apply your foundation here!


  • How do I know what shade foundation I am?
  • You can head to our Find Your Shade page, or if you're not totally sure of your shade, Send us an email with a photo of yours in natural light or give us a call so we can find your perfect shade together or if you lucky enough to live in Perth- visit our studio and we will find the perfect products & shades for YOU.


  • Where are your products made? 
  • All of our products are proudly made in Australia, as well as all other accessories & services like postal boxes, labels & cards. We love being local and support other Australian businesses!

     

    • How much of eco-friendly are you? 

      Super- friendly :) We are really trying to go as eco-friendly and ethical with every aspect we deal with as we deeply believe that the change is in our hands and everything is counted as we have one universe and kids to care for.

      • All of our packaging are recyclable, all the skincare glass jars as well as the reusable plastic makeup jars.
      •  We offer eco-refills to our foundations (and almost to every other product by request)
      • All of our printing materials printed on 100% recycled paper. 
      • We ship your products in 100% biodegradable and compostable packaging,
      • Using HERO PACKING, eco bags and 100% recycled Australian-cardboard boxes. No plastic, no waste.
    • When I run out of my powder foundation, do I have to buy a whole new one? 
    • Nope! We offer the option to purchase a refill; that comes in 100% compostable & biodegradable packaging, which is easy to use:) 


      PAYMENTS, SHIPPING & RETURNS FAQS 


    • What payments are you taking?
    • For any purchase you would like to make, you can pay either online using Visa, Mastercard, ZipPay, AfterPay Google Pay or PayPal or if you prefer, give us a call and we will take your payment manually over the phone.   

      And of course, if you will visit us at the HQ, we will take any sort of payments; cash, gold nuggets or magical-touch PayPass :) 


    • How long it will take my order to get to me?
    • As a small, local business we would love to give the best experience to our clients so quick shipping its a must from our eyes ( plus we know how its feels when you totally out of your foundation and you need it NOW :)

       So if you order before 12pm on a weekday we will dispatch your order same day. Delivery times will depend on where you live. If you lucky enough to live in beautiful Perth metro, ou will get your order probably the next day, otherwise, it usually takes between 5-7 business days.

      Please note: Rural areas may incur longer transit times as well as eastern states while WA borders close due to COVID.  and during peak sale periods we may encounter longer order processing times. Please allow up to 3 business days to receive shipping confirmation. 


    • What are your shipping costs?
    • In Australia for standard orders  - $10 for all general orders

      Express orders - $15 

      But we offer FREE shipping in Australia for all orders over $75

      To read more go to our shipping page


    • What is your returns policy? 
    • Love it or leave it! We want you to be super happy with your new purchase, that's why we offer a 100% satisfaction guarantee!

      If for any reason you are not completely happy with your purchase, let us know and we will be happy to either exchange the item or refund your full purchase price (excluding shipping) for items returned within 14 days from receiving your order. 

      You can read more about our returns policy here


    • Can I come into the HQ studio? 
    • Absolutely! We are open from 10 am-3 pm weekdays but if you can't make it during these days & hours, feel free to contact us by phone or email to so we can see if we can meet you when you available.


    • Can I talk to a human? 
    • Yes, please! If you want to put an order, have any questions or want to chat, feel free contacting us by phone or email at any time, we would love to hear from you.