Welcome to our FAQ's page! Here, you will find answers to some of the most commonly asked questions about our natural makeup and skincare range, including information about ingredients, application, shipping, payments, and more.
If you have a question that is not answered here, please do not hesitate to contact us for further assistance. Thank you for choosing Alit Cosmetics for your all beauty needs!
Products and Ingredients FAQ's
Are your products vegan?Absolutely! At Alit Cosmetics, we use only the purest, toxin-free, and natural ingredients for all of our products. We are committed to being as vegan-friendly, ethical and eco-friendly as possible.
Our skincare range is 100% free of any animal-related ingredients, and with our makeup range, it is 97% vegan friendly and 100% vegetarian, as only three products have beeswax in them, the Organic Shea & Coconut butter, the Base Camp & the mascara, all the others are as vegan as a vegan can be :)
Are Alit products tested on animals?
Of course not! (and we totally disgusted to think that so many cosmetics companies still do). At Alit Cosmetics, we take pride in the fact that our products are free of harmful toxins, made locally in Australia and are not tested on animals. We are committed to providing you with high-quality, natural makeup and skincare products that are safe and ethical.
I like good coverage, would I be able to get it with natural foundations?Yes, of course, you can! Our Flawless Powder mineral foundations have minimal ingredients, providing high-concentration pigments, similar to all our other loose powders, allowing you to achieve better coverage with less product. This means you can avoid clogging your pores with harsh and heavy ingredients found in commercial foundations.
The level of coverage you achieve is determined by the products you use, the brush you apply it with, and the technique you use. With the right combination of these factors, you can achieve a range of coverage, from light to heavy, using the exact same product.
To learn more, head to the Flawless Foundation page.
What ingredients are in your SPF products?We have put only the best natural minerals in your foundation, which includes Titanium & Zinc Oxide that provides chemical-free sun protection with every use.
We will never use fillers like Talc or Bismuth Oxychloride, no petrochemicals, synthetic substances or mineral oils. Our minerals are 100% safe as they are non-nanoparticles.
I have dry skin, powders don’t sit well on my skin, what should I use instead?Our Flawless Powder Mineral Foundation!
The trick is to wear the foundation on top of the Super Drop Complex while it’s still oily on your skin. This transforms the loose powder into a "freshly made" liquid foundation while getting all the amazing benefits of both products.
For a dewy finish with good coverage, try using the BBe You Cream on its own or on top of the Super Drop Youth Protect day cream, then finish with a light dusting of the Flawless Powder as a setting powder.
Keep in mind that not all powders are created equal, many of them contain fillers and chemicals that may not be compatible with your skin. However, by using the right ingredients and technique, you can achieve any desired look.
You can read more about how to apply your foundation here!
How do I know what shade foundation I am?To find your perfect shade, you can visit our Find Your Shade page, or if you're unsure, send us an email with a photo of yourself in natural light, give us a call, or if you're lucky enough to live in Perth, visit our studio where we will help you find the perfect products and shades for YOU!
Where are your products made?All of our products are proudly made in Australia, as well as all other accessories & services like postal boxes, labels & cards. We love being local and supporting other Australian businesses!
How eco-friendly are you?Super-friendly :) We are committed to being environmentally and ethically responsible in every aspect of our business. We strongly believe that we have the power to make a difference, and that even small actions can have a big impact in protecting our planet and future generations.
- Our packaging is entirely recyclable, including the glass jars for skincare products and the reusable plastic jars for makeup.
- We offer eco-friendly refill options for our foundations and other products, upon request.
- All of our printing materials are printed on 100% recycled paper.
- We use 100% biodegradable and compostable packaging for all our product shipments.
- We use environmentally friendly HERO PACKING, made from 100% recycled Australian cardboard. This means we use no plastic and create no waste in our packaging or shipping process.
When I run out of my powder foundation, do I have to buy a whole new one?
Nope! We offer the option to purchase refills that come in 100% compostable and biodegradable packaging that is easy to use, and we do not compromise on the packaging material.
PAYMENTS, SHIPPING & RETURNS FAQS
What payments do you accept?For any purchase you would like to make, you can pay either online using Visa, Mastercard, ZipPay, AfterPay Google Pay or PayPal or if you prefer, give us a call and we will take your payment manually over the phone.
And of course, if you will visit us at the HQ, we will take any sort of payments; cash, gold nuggets or magical-touch PayPass :)
How long does delivery take?As a small, local business we would love to give the best experience to our clients so fast shipping its a must from our eyes. Plus, we know how its feels when you are totally out of your foundation and need it NOW :)
So, if you order before 12pm on a weekday, we will dispatch your order on the same day. Delivery times will depend on where you live. If you're lucky enough to live in beautiful Perth metro, you will get your order probably the next day, otherwise, it usually takes between 5-7 business days.
Please note: Rural areas may incur longer transit times as well as eastern states, and during peak sale periods we may encounter longer order processing times. Please allow up to 3 business days to receive shipping confirmation.
What are your shipping costs?Standard shipping in Australia - $10 for all general orders
Express shipping in Australia - $15
We offer FREE shipping in Australia for all orders over $75
To read more go to our shipping page
What is your returns policy?Love it or leave it! We want you to be super happy with your new purchase, that's why we offer a 100% satisfaction guarantee!
If for any reason you are not completely happy with your purchase, let us know and we will be happy to either exchange the item or refund your full purchase price (excluding shipping) for items returned within 14 days from receiving your order.
You can read more about our returns policy here.
Can I come into the HQ studio?Absolutely! We are open from 10 am-3 pm weekdays but if you can't make it during these days & hours, feel free to contact us by phone or email to so we can see if we can meet you when you available.
Can I talk to a human?Yes, please! If you want to put in an order, have any questions or want to chat, feel free contacting us by phone or email at any time, we would love to hear from you.