Returns & Exchanges

Our Returns & Colour-Match Promise

We’re here to help you love every Alit purchase — with a return policy designed to keep it fair for you, and sustainable for us as a small Australian brand.

First-time foundation clients:
Trying our BBe You Cream or Flawless Mineral Foundation for the first time? Enjoy a complimentary shade exchange — including free return shipping — on your very first foundation order.

Repeat purchases & alternative choices:
Once you’ve found your shade, we’re still glad to help with exchanges. However, shipping costs on returns are the customer’s responsibility after that initial match. (If you’ve opted for a different shade against our recommendation, we’ll happily assist with an exchange, minus return postage.)

Other returns:
Lightly used products can be returned within 30 days for an exchange or store credit. Return shipping costs apply.

We’re here to help:
Questions before you order? Or need help with a return? Reach out anytime at hello@alitcosmetics.com.au or call 08 6161 0617 — we’ll take care of you.

Email us with your details and request. We’ll email you a prepaid return label if it qualifies under our first-time foundation guarantee. For other returns, we’ll give you simple instructions to send it back to our HQ: 338 Walcott Street, North Perth WA. Once we receive your return, we’ll process an exchange or issue store credit.

We cover return postage for first-time foundation exchanges or if there’s ever a fault on our end. For all other returns, return shipping costs are your responsibility.

Refunds and store credits typically take 3–8 business days to appear once we’ve received your return. Exchanges are usually shipped within 48 hours of processing your return.

Oops! That shouldn’t have happened. Please contact us at hello@alitcosmetics.com.au and we’ll get the correct product out to you right away — on us.