Returns & Exchange
Returns & Exchanges
Love it or leave it! We want you to be super happy with your new purchase, that’s why we offer a 100% satisfaction guarantee!
If for any reason you are not completely happy with your purchase, let us know and we will be happy to either exchange the item or refund your full purchase price (excluding shipping) for items returned within 30 days from ordering date.
Please email us at firstname.lastname@example.org first with your details and If for some reason we can't fix the issue, and you wish to return your products, then there are no hard feelings.
Foundation Shade-Match Guarantee
We offer FREE returns & Exchange on all foundations- We want to help! Simply, email us email@example.com and we will help you to find the better colour match -or refund your purchase price. We will pay the cost of the return postage in your order. Just print the courier label that we will email you and send it back to our head office.
Once we've received the parcel, we will either send you back a replacement or refund your money back.
In case of a refund, you will be refunded in full to your original form of payment.
How long does a return take to prosses?
Refunds usually take 3-8 business days to show on your bank statement.
What should I do if I receive the wrong product?
Oops, that shouldn't have happened! Please contact us at firstname.lastname@example.org, and we’ll be sure to get you the Alit item you ordered!