Returns & Refunds

Love it or leave it! We want you to be super happy with your new purchase, that’s why we offer a 100% satisfaction guarantee!

If for any reason you are not completely happy with your Alit Cosmetics products, let us know and we will be happy to either exchange the item or refund your full purchase price (excluding shipping) for items returned within 30 days from ordering date.

If you're not satisfied with your purchase, please email us with your details. We'll do our best to rectify the situation, but if you wish to return your products, no hard feelings!

Foundation shade-match guarantee

We understand how important it is to find the perfect foundation shade. That's why we offer FREE returns and exchanges on all of our foundations.

If you're not happy with your shade of foundation, simply email us and we will work with you to find a better colour match or refund your purchase price. We're here to help!

  • We will pay the cost of the return postage on your order

  • All you need to do is print the courier label that we will email you and send it back to our head office.
  • Once we've received the parcel, we will either send your colour replacement or refund your money back.
  • If you choose to receive a refund, you will be reimbursed in full to the payment method used during your initial purchase.

How long does a return take to process?

  • Refunds usually take 3-8 business days to show on your bank statement.

What should I do if I receive the wrong product?

Oops, that shouldn't have happened! Please contact us at, and we’ll be sure to get you the right product you ordered!